Our IT consulting services help you balance your company’s IT resources with the challenging workload demands imposed by a marketplace. CrossTalk’s highly skilled IT professionals extend your own team to keep your technology moving forward. By providing these resources, CrossTalk gives you the agility you need to succeed in today’s marketplace.

Consulting Programs
Our consulting programs are designed to meet a variety of client needs. Our offerings include Strategic Planning, Call Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Training Programs, and Procurement Management. We are also experienced in providing unbiased Expert Witness services related to Call Centers and Telecommunications.

Our consulting programs are always tailored to meet the needs of each client, making a deliberate effort to balance our services in a way that delivers value and affordability.

Founded by professionals with vast experience in VoIP contact center field, both in design and operations, one of CrossTalk Research specialties lies in Call Center and Telecommunications Consulting.

Whether you want to consolidate your far-flung national Call Centers into one centralized location, align business objectives with Call Center operational practices, or analyze your existing telecommunications systems against future goals, CrossTalk can help you. As independent consultants, our only interest is to provide objective advice to our clients, always representing their interests. Our clients include senior leaders within major Fortune 500 companies across industries.

Business Integration
CrossTalk Research performs the whole range of business-integration services closely connected to the relations between a company and its clients. Our business-integration services are:

• CRM systems
• Contact centers
• Information portals
• Billing systems, etc.

Generally, such process is cross-functional and touches upon almost all the components of the company's activity: from changing a number of key customer care business processes and corporate reporting system to adjustment of functional strategies. The staff of CrossTalk Research possesses great experience in business integration of various types of industries and guarantees their clients maximum economic effect with minimal risks and short periods of realization of the project. Moreover, we offer post-productive services. There is a number of ways for us to participate in business integration activity - from helping to form the description for the IT solution in mind and cooperation in selection of the provider for the project management and handing-over turnkey integrated IT solutions.

Contact us to get started with our Consulting Program & Business Intergration services, offered by CrossTalk Research Services Division.