Founded by professionals with vast experience in VoIP contact center field, both in design and operations, one of CrossTalk Research specialties lies in Call Center and Telecommunications Consulting.
Whether you want to consolidate your far-flung national Call Centers into one centralized location, align business objectives with Call Center operational practices, or analyze your existing telecommunications systems against future goals, CrossTalk can help you. As independent consultants, our only interest is to provide objective advice to our clients, always representing their interests. Our clients include senior leaders within major Fortune 500 companies across industries.
CrossTalk Research performs the whole range of business-integration services closely connected to the relations between a company and its clients. Our business-integration services are:
- CRM systems
- Contact centers
- Information portals
- Billing systems, etc.
At CrossTalk Research we understand the challenges and caveats of distributed development:
- 9 years of experience in starting up clients own development teams with our partners
- 125+ clients have done it together with us and our partners
- 1,000+ developers are currently working in teams at our/partner sites all over the world
Our IT Consulting Services help you:
- Improve cost-effectiveness and performance
- Align your IT organization with business objectives
- Increase transparency, visibility and flexibility
- Reduce risk
Contact us to get started with our Consulting Program & Business Intergration services, offered by CrossTalk Research Services Division.